Shipping Policy

Last Updated: 20 October 2026

Thank you for shopping at Pelnori. We are committed to getting your orders delivered safely and efficiently.

Please review our shipping information before placing an order.

1. Shipping Rates

We offer worldwide shipping with the following standard rates:

Order Value	Shipping Fee
Under £30.00	£3.99
£30.00 or more	FREE Shipping

Shipping rates for orders in other currencies will be displayed at checkout. Any applicable delivery charges will be clearly shown before payment.

2. Order Processing Time

Orders typically require 3–7 days for processing before dispatch.

During this period, our fulfilment team prepares, checks, and packages your items for shipment.

Order processing times may be extended during public holidays, major promotional events, or periods of unusually high demand.

3. Estimated Shipping Time

Once dispatched, international orders typically take 14–30 days to arrive, depending on the destination, carrier, and local delivery conditions.

Please allow approximately 17–37 days in total from placing your order to delivery, including processing and shipping time.

These are estimated timeframes, not guaranteed delivery dates. The applicable delivery arrangements are provided before checkout.

4. Our Shipping Partners

We work with international logistics providers, including:

4PX
YunExpress
Wanb Express
UBI

The shipping carrier may vary according to your location, parcel size, and logistics availability.

5. Order Tracking

Once your order has been dispatched, tracking information will be sent to your registered email address when available.

Please allow some time for tracking updates to appear after your parcel enters the carrier's network.

6. International Shipping and Customs

We offer international delivery to supported destinations worldwide.

For international orders, customs duties, import taxes, or other local charges may apply depending on the destination.

Where these charges are not included in the amount paid at checkout, customers may be responsible for paying them.

Any applicable charges will depend on local regulations.

7. Delayed Deliveries

Delivery times may be affected by customs clearance, weather conditions, public holidays, carrier disruptions, or other circumstances beyond our reasonable control.

If we become aware of a significant delay, we will make reasonable efforts to update you and provide a revised estimated delivery date.

Your statutory rights, including any applicable rights relating to late or undelivered goods, remain unaffected.

8. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error, contact us as soon as possible before your order is dispatched.

Once an order has shipped, address changes may not be possible.

9. Lost or Missing Parcels

If your tracking information indicates a delivery problem, or your parcel has not arrived within the expected timeframe, please contact our support team.

We will investigate the issue with the shipping carrier and arrange an appropriate resolution in accordance with applicable consumer law.