Privacy Policy

Last Updated: 20 October 2025

At Pelnori, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how personal information is collected, used, stored, and shared when you visit https://pelnori.com, place an order, or contact our customer service team.

1. Who We Are

Pelnori is an online retail store offering clothing, household essentials, gifts, accessories, and other consumer products.

Website: https://pelnori.com

Email: support@pelnori.com

For questions about this Privacy Policy or your personal information, please contact us using the email address above.

2. Information We Collect

When you visit our website or make a purchase, we may collect information including:

Personal and Contact Information

Full name
Email address
Telephone number
Billing and shipping addresses

Order and Payment Information

Products purchased
Order history
Payment status
Transaction details
Refund and return records

Payments are processed through authorised payment service providers. We do not require customers to send complete payment card information to us by email.

Device and Browsing Information

IP address
Browser and device information
Website activity
Cookies and similar technologies
Referral and advertising information

Customer Service Information

We may collect information that you provide when contacting us, including messages, photographs, and order-related enquiries.

3. How We Use Your Information

We use personal information to:

Process and fulfil orders.
Arrange shipping and delivery.
Process returns, exchanges, and refunds.
Respond to customer enquiries.
Communicate important order updates.
Maintain website security and prevent fraud.
Improve our website and shopping experience.
Provide marketing communications where permitted.
Comply with applicable legal and regulatory obligations.

4. Legal Basis for Processing

Where applicable under UK data protection law, we process personal information on appropriate legal grounds, including:

Contractual Necessity: To process orders, fulfil purchases, and provide customer service.

Legal Obligations: To maintain records required by tax, accounting, and consumer protection laws.

Legitimate Interests: To maintain website security, prevent fraud, and improve our services, where those interests are not overridden by your rights.

Consent: For certain marketing activities, non-essential cookies, or other processing activities requiring your permission.

You may withdraw your consent where processing is based on consent.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Maintain shopping cart functionality.
Remember website preferences.
Improve website performance.
Analyse website traffic.
Measure advertising performance.
Deliver relevant advertising where permitted.

Non-essential cookies and similar tracking technologies will be used in accordance with applicable consent requirements.

You may manage your preferences through the cookie controls provided on our website or through your browser settings.

6. Sharing Your Information

We may share relevant personal information with trusted service providers where necessary to operate our business.

These may include:

Shopify and other ecommerce technology providers.
Payment processing providers.
Shipping and logistics companies.
Customer support services.
Website analytics providers.
Advertising partners, where applicable and permitted.
Professional advisers and regulatory authorities where required by law.

We do not sell personal information to third parties for their independent marketing purposes.

7. International Data Transfers

Because we operate an international ecommerce business, your personal information may be processed outside your country of residence.

Where required, we take steps to ensure appropriate safeguards are in place for international transfers of personal data.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including providing services, maintaining transaction records, complying with legal obligations, resolving disputes, and preventing fraud.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

However, no online service or electronic storage system can guarantee absolute security.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information.
Object to certain processing activities.
Request restriction of processing.
Request data portability where applicable.
Withdraw consent where processing relies on consent.

You may also have the right to complain to a relevant data protection authority.

To exercise your rights, contact support@pelnori.com.

11. Marketing Communications

Where permitted, we may send promotional emails containing information about new products, special offers, and seasonal promotions.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in those messages or by contacting us.

12. Children's Privacy

Our website is intended for general shopping audiences and is not directed at children.

We do not knowingly collect personal information from children in circumstances where parental consent is legally required and has not been obtained.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of websites that we do not operate. Please review their privacy policies before sharing personal information.