Contact Us
We'd Love to Hear From You!
At Pelnori, your shopping experience matters.
Whether you have questions about our products, need an update on your order, or would like assistance with a return, our customer support team is happy to help.
Get in Touch
Customer Support Email
support@pelnori.com
Website
Need Help with an Order?
For faster assistance, please include:
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Your full name.
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Your order number, if applicable.
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The email address used when placing your order.
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A short description of your question or concern.
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Relevant product photographs if your enquiry involves a damaged or incorrect item.
Frequently Asked Questions
How long does shipping take?
Orders typically require 3–7 days for processing, followed by an estimated 14–30 days for shipping.
How much does shipping cost?
Standard shipping costs £3.99 for orders under £30. Orders of £30 or more qualify for free standard shipping.
Can I return or exchange my order?
Yes. We offer 30-day free returns and exchanges on eligible items. Please see our Return & Refund Policy for details.
How do I track my order?
Once your order has shipped, tracking information will be emailed to you when available.
Can I change or cancel my order?
Please contact us as soon as possible. We will try to accommodate changes before dispatch. Your applicable statutory cancellation rights remain unaffected.
We're Here to Help
Thank you for shopping with Pelnori. We appreciate your trust and look forward to helping you enjoy a better shopping experience.